Clear terms for the services you use

You must have legal capacity to enter a binding agreement. If you accept for a company, school or other organisation, you confirm you have authority to bind that organisation.

The organisation is responsible for ensuring its authorised users comply with these Terms. Additional age limits may apply to particular services.

These Terms apply to services within their scope. A quotation, proposal, subscription agreement or other written agreement may set additional conditions (scope, pricing, payment, timelines, support).

If a signed service agreement conflicts with these general Terms on a specific point, the service agreement prevails for that conflict; other provisions remain in effect. We will communicate material service-specific conditions before you commit where reasonably practicable.

Use our services lawfully and in line with the relevant agreement. You must not:

• Use a service for unlawful, fraudulent or unauthorised activities
• Attempt unauthorised access to systems, accounts, networks or data
• Interfere with security, integrity, availability or performance
• Upload malware, viruses or harmful code
• Use infrastructure for spam, attacks or abusive activity
• Infringe intellectual property, privacy or other legal rights
• Upload or distribute unlawful, misleading or defamatory content
• Circumvent security controls, subscription limits or access restrictions
• Use a service in a way that materially harms other customers or our infrastructure

We may investigate suspected misuse and take proportionate action, including restricting or suspending a service where reasonably necessary.

Some services require an account or administrator. Provide accurate information and keep account details reasonably up to date.

• Keep usernames, passwords and credentials secure
• Limit access to authorised users
• Notify us promptly of suspected unauthorised access
• Ensure users under your control follow applicable terms

You are responsible for activity through your account attributable to your actions, weak security practices or authorised users. We may take reasonable steps to secure an account if misuse is suspected. This does not remove obligations the law places on Halvek or others.

Fees. Prices, subscriptions, implementation, maintenance and other charges appear in the quotation, invoice, plan or agreement.

Payment. Pay by the due date using an accepted method. Taxes and statutory charges are handled as required by law and the relevant quote or agreement.

Renewals. Periods, dates and charges are set in the plan or agreement. Automatic renewal conditions are disclosed before you commit.

Late payment. We may send reminders. If payment remains overdue, we may restrict, suspend or terminate the affected service under the agreement and law. Where practicable we give notice and a chance to settle before suspension, except where law, security, fraud or operational risk requires faster action. Late-payment interest, admin or reinstatement fees apply only if disclosed and lawful.

Suspension & reinstatement. Suspension may limit access to the affected website, hosting or software—not unrelated services unless the agreement allows. Reinstatement may require settlement of arrears; extra charges only if disclosed.

Refunds. Eligibility depends on the service, agreement, work done, third-party costs and law. Non-refundable items (for example some domain fees) are identified before purchase where applicable. Nothing here excludes a refund or remedy required by law.

Domains. Registrations follow registry, registrar and domain authority rules. Availability and renewal are not guaranteed until confirmed. If we register on your behalf, the agreement covers arrangements, renewals and fees. You must provide accurate, current registration data.

Hosting. Provided per plan and agreement (limits, storage, bandwidth, supported tech). You are responsible for lawful content and rights, credential security, resource and acceptable-use limits, independent backups where required, and notifying us of material operational or security changes. We perform hosting, maintenance and backup duties expressly included in the plan.

Availability. We aim for reliability but do not guarantee uninterrupted service unless a written SLA says otherwise. Maintenance, outages, security events and third-party issues may affect availability. Planned maintenance is communicated in advance where practicable. Uptime commitments and credits must appear in the SLA.

Third-party infrastructure. Some services depend on external providers. We take reasonable steps within our control but cannot guarantee independent third-party uptime.

Custom work is governed by the proposal, quotation, statement of work or service agreement, which should cover scope, deliverables, fees, milestones, testing, acceptance, support and change requests.

Scope changes may affect cost and timing; material changes will be communicated and agreed where the project terms require.

Delivery dates may be estimates where dependent on your feedback, access, approvals or third parties. You agree to provide accurate information, authorised access, timely feedback and reasonable cooperation.

Halvek materials. We retain ownership of our pre-existing software, code, frameworks, components, tools, templates, methods, trademarks and logos, unless ownership is expressly transferred in writing.

Your materials. You retain ownership of materials you provide, subject to third-party rights.

Custom deliverables. Ownership and licensing are set by the project agreement. Paying for a project does not automatically transfer our pre-existing tools or underlying technology unless agreed.

Licence. Subject to payment and compliance, we grant a limited, non-exclusive, non-transferable right to use the software or service for its intended purpose during the subscription or licence period.

Restrictions. Unless law or written agreement allows, do not copy, redistribute, reverse engineer, resell or commercially exploit our software beyond rights granted. Third-party and open-source components remain under their own licences.

You retain ownership of content you provide or store through our services, subject to third-party rights and the agreement.

You grant Halvek a limited, non-exclusive permission to host, store, transmit, reproduce or process that content only as reasonably needed to provide, maintain, secure and support the service (or as agreed in writing or required by law). This does not transfer ownership to us.

You must have the rights and authority to upload or publish the content. We may remove or restrict content where reasonably needed for unlawful activity, security risk, infringement claims or material breach, and will notify you where appropriate and lawful.

We handle personal information under our Privacy Policy and applicable law, including Uganda’s Data Protection and Privacy Act, 2019 and the Data Protection and Privacy Regulations, 2021.

Where we process personal information on behalf of a school, business or other customer, the service or data-processing agreement may set each party’s responsibilities.

Customers must ensure they have a lawful basis to provide personal information to Halvek. Each party remains responsible for its own legal obligations. Nothing here authorises either party to ignore data protection duties.

We may update services for security, defects, performance or new features. Material changes to a paid service will be notified with reasonable notice where practicable and required.

If we discontinue a material paid service, we will take reasonable steps to communicate the change and address contractual obligations, including data arrangements where applicable.

Beta or experimental features may be incomplete and change without full commitments; material limitations will be communicated where appropriate.

We provide services under the applicable agreement and any warranties expressly stated there. Except for written commitments and to the extent permitted by law, we do not guarantee uninterrupted, error-free service or compatibility with every third-party system.

To the extent permitted by law, neither party is liable for indirect or consequential losses that were not reasonably foreseeable, subject to legal exceptions. Nothing excludes liability that cannot lawfully be limited.

Any financial liability cap should appear in the service agreement. If none is stated or enforceable, liability is determined by applicable law.

Customers remain responsible for their business decisions, the accuracy of information they provide and their use of the service. This does not remove Halvek’s obligations under the agreement or law.

To the extent permitted by law, you may be responsible for reasonable losses arising directly from your unlawful use of the services, material breach of these Terms or infringement of third-party rights.

Claims should be supported by evidence and handled fairly, with prompt notice and reasonable cooperation. You are not responsible for losses caused by Halvek’s breach, negligence or other conduct for which Halvek is responsible under law.

By Halvek. We may suspend or restrict a service for overdue payment, material breach, suspected fraud, security threat, unlawful activity or legal requirement. Where practicable we give notice and a chance to fix the issue; we may act immediately to protect users, systems or legal rights.

By you. Cancel under the subscription, quotation or agreement. Notice periods, renewals, outstanding amounts and any cancellation charges follow that agreement and law.

After termination. Your right to use the service ends, subject to any transition or data-export arrangements. We will provide a reasonable opportunity to retrieve data where the agreement requires, then may delete or anonymise data under the agreement, Privacy Policy and law. Export important data before termination. Extra export or migration charges apply only if agreed or disclosed.

Termination does not cancel payment obligations or rights that arose before termination.

Parties should first try to resolve disputes through good-faith discussion and written communication, and may agree mediation or another alternative process.

These Terms are governed by the laws of the Republic of Uganda. Subject to mandatory rules, disputes may be referred to a court of competent jurisdiction in Uganda.

We may update these Terms for service, business or legal changes. Updates are published with a revised “Last updated” date. Material changes affecting an existing paid service will be notified through an appropriate channel where required.

Changes take effect on the stated date. Where acceptance is required by law or contract, we will obtain it. If you disagree with a material change to a paid service, you may use any cancellation or other rights under the agreement or law.

• Entire agreement. These Terms, the Privacy Policy and service-specific agreements govern the relevant service.
• Severability. Invalid provisions do not affect the rest.
• Assignment. You may not transfer rights without written consent (except where law or the agreement allows). Halvek may transfer where permitted.
• Force majeure. Neither party is responsible for failure beyond reasonable control, to the extent permitted by law; each should mitigate and resume performance.
• No waiver. Failure to enforce once is not a permanent waiver.
• Independent parties. No partnership, joint venture, employment or agency unless agreed in writing.
• Notices. Sent using contact details in the service agreement or as otherwise agreed.

Halvek Technologies Co. Ltd.

Mwerere Complex, 1st Floor, Seguku–Katale, Entebbe Road,
Kampala, Uganda
P.O. Box 148663, Kampala, Uganda
Phone: +256 393 002573
Email: support@halvektech.com
Website: www.halvektech.com

Include your company or school name and the relevant service so we can route your enquiry.